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Silicon Mechanics, which was purchased by Source Code in 2018, is becoming part of Thinkmate
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RMA

RMA

Return Merchandise Authorization

Please read through the Thinkmate RMA guidelines below. Before requesting an RMA you should also make sure that you are familiar with our RMA policies to ensure that you are sending back a qualified request. Our complete policy may be found on our website at https://www.thinkmate.com/en-us/terms-and-conditions, or you may contact us to request information. Active RMAs and RMA History may be viewed from your account page. New RMA requests must be approved before they appear in your history.

Customer Information

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required
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Product(s) For Return

Product Serial Search

Search by computer system serial number or component serial number.

Log in or enter your customer number & email address above
Manual Entry

Add a computer system or part manually if you cannot locate it through search.

Important Use one of the methods above to add products to this return.

Your account must be current and your service warranty due date must be at least 14 days after the date you submit your request in order to obtain an RMA number. Once submitted, we will respond within 12 business hours.

Return Guidelines

  • Each RMA # is valid for 14 days.
  • An RMA # is required for all returns.
  • Your account must be current in order to obtain an RMA number.
  • No RMA #s will be assigned 'on-the-spot' to walk-in customers.
  • No off-site repairs will be done 'on the spot' for walk-in customers.
  • No repairs will be done 'on the spot' for walk-in customers.
  • Items returned without prior approval and RMA # will be refused.
  • Limited 30-calendar days return for credit on unopened parts and 20-calendar day return on DOA parts.
  • All products being returned for credit will be subject to a minimum restocking fee of 15%. If the product was opened, a minimum restocking fee of 25% will be accessed, along with additional charges for missing items.
  • Canceled orders will be subject to a minimum restocking fee of 20%

Shipping Guidelines

  • On return shipments, write the RMA # on the original shipping label, not on the box. Products returned without the RMA # on the shipping label will be refused.
  • Items returned for credit must be in original packaging and 100 percent complete. Do not write on manufacturers' boxes. Product(s) must be in resalable condition for you to receive credit.
  • Do not send cables and manuals for replacement and repair RMA, as they will not be returned.
  • Include a copy of your RMA form when returning products.
  • To help prevent damage in transit, it is suggested that product and/or shippable containers be further protected with additional shipping materials.
  • All repaired or replacement RMAs are returned to you by our carrier of choice.
  • Shipping Charges are non refundable. Return Freight must be pre-paid.