About Thinkmate

It starts here.

Your Thinkmate systems are proudly built to order in our state-of-the-art, ISO-Certified co-design manufacturing facilities in the US, UK, Germany, and assembly and test sites around the world. They are tested thoroughly before being shipped to you. Thinkmate keeps detailed reliability records of everything so you can configure and customize your own system knowing that every component has been carefully considered by our engineers before being made available to you. Thinkmate’s commitment to quality extends beyond that - every system is covered under Thinkmate’s unified 3-Year Warranty with advance parts replacement. Superior quality and responsive customer service have made and kept Thinkmate the number one provider of server solutions for over twenty years.

Contact And Support

Thinkmate is committed to providing you with the best service. To get in touch with us, select one of the options below or give us a call at 1-800-371-1212.

Request Support Return a Product Warranty and RMA Information Online Feedback

Thinkmate has been a world-class provider of custom desktop, server, and storage equipment since 1986. Assisting you in your planning, budgeting, and implementing complete solutions has been an important attribute from the beginning. Today, Thinkmate is a global provider of a broad range of customized server, storage, and cluster solutions to governments, universities, corporations, running traditional and emerging applications such as Artificial Intelligence (AI), High Performance Computing (HPC), gaming and metaverse, or decentralized cryptographic environments. Thinkmate is a prominent unit of SourceCode, LLC, a trusted name in IT for more than 30 years and serving more than 30 countries with its robust supplier network, extensive range of products from device to datacenter, and financial strength.

Core Competencies

100% True Hardware Customization

Thinkmate is an innovative provider of an extensive variety of computer solutions. We completely customize all of our machines to match your individual needs. Our online quoting and ordering system has more customizable options than any other system builder on the web. We offer a wide range of "best in class" brand selections in order to give our clients as many options as possible. If you can't find exactly what you need on our site, give us a call and we would be more than happy to help you.

100% True Software Customization

Going beyond hardware selection, Thinkmate provides a range of software options. Examples include custom partitions, RAID configurations, or compatibility matrix across the software stack. Thinkmate is a Microsoft Gold Partner, offering the full family of Microsoft products. Thinkmate MCP and MCSE engineers are equipped to handle your software requirements and technical software services.

Thinkmate technical staff are also extremely proficient with Linux applications, with an extensive knowledge of Linux distributions including: Red Hat, SUSE, Rocky, Fedora, Gentoo, and others. This includes support for multiple operating system environments with a multi-boot configuration, allowing you to have Microsoft and open source software on the same machine.

GSA Scheduling

Thinkmate offers rapid GSA scheduling for custom configurations. Your specific hardware configuration can typically be posted on the GSA schedule within 2-4 weeks.

Channel Relationships

Thinkmate has been working directly with top manufacturers since 1986. Over the years, it has developed strong relationships with recognized product manufacturers such as Intel, AMD, NVIDIA, Microsoft and others. Strong partner relationships lead to richer product offerings and enable access to better support programs, product information, and allocated products for customers.


Thinkmate takes great pride in its exemplary reputation for stellar service, which serves as a crucial business objective for the company. This is made possible by Thinkmate's extensive experience in providing superior services and support for mission-critical environments. In addition, all of Thinkmate workstations, servers, and storage systems have a minimum 3-year warranty and offer up to a 3-year advanced replacement or next business day onsite warranty.

  • Global Manufacturing

    Built and stress tested in state-of-the-art manufacturing facilities located in the US and Europe, and assembly and test sites around the world.

  • 3-Year Warranty

    Award-Winning warranty with advanced parts replacement.

  • Customer Service

    Talk to people, not robots. Our customer service team is always working hard for you.

  • Objective: Be the Best in the Business

    The same or better direct relationship with suppliers, pricing is on par or better, and every system built to order, 100% customized for your specific needs.


Designated Account Manager

Thinkmate gives you the option to work directly with a designated account manager to obtain personalized service. By developing a personal relationship with your designated account manager, we can help you find a cost-effective solution tailored to your unique requirements. Thinkmate representatives undergo continuous training to ensure that they can provide you with the most informed and valuable advice. This personal touch also enables you to have your technical questions answered and receive guidance in making appropriate decisions for your organization.

Drive Imaging

“Drive imaging” or "ghosting" accelerates the deployment of multiple systems that use the same drive configuration. Thinkmate supports this by building all of your designated machines with the same image. You can configure one drive and send us the image and we will configure every system the exact same way.

Global Deployment

Thinkmate simplifies and accommodates your purchasing process by maintaining a comprehensive database of all your locations, allowing us to conveniently ship systems directly to each individual site. This means your purchasing can all be done with one phone call! We can take multiple orders and ship to multiple locations in one easy step, saving you time and money.

Trusted by the World's Top Companies and Institutions.




Thinkmate Sales


E-mail Sales

Technical Support and Warranty Services


E-mail Technical Support


Corporate Headquarters
232 Vanderbilt Ave
Thinkmate UK
61 Bideford Avenue
+44 020 3627 0000
Thinkmate DE
Kapellenstraße 11 / 1.OG
+49 89 1208 5600
Thinkmate FR
Le Thélème
1503, route des Dolines
+33 1 77 35 17 76
South Africa
1 8th Ave
Edenburg, Sandton, 2128
+27 11 014 1925
Level 16, 175 Pitt Street
Sydney, NSW, 2000
+61 2 8915 6230

Thinkmate Support

Submit a technical question or problem to Thinkmate support team. We'll contact you promptly with a response.

Request Support

Product Returns

Use Thinkmate's online Return Merchandise Authorization (RMA) form to request an in-warranty return.

Online RMA