Return Merchandise Authorization (RMA)

Please read through the Thinkmate RMA guidelines below. Before requesting an RMA you should also make sure that you are familiar with our RMA policies to ensure that you are sending back a qualified request. Our complete policy may be found on our website at https://www.thinkmate.com/terms-and-conditions, or you may contact us to request information.

Active RMAs and RMA History may be viewed from your account page. New RMA requests must be approved before they appear in your history.


Customer Information

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Invoice History Search

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Product Serial Search

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Product(s)

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General Comments

Your account must be current and your service warranty due date must be at least 14 days after the date you submit your request in order to obtain a RMA number. Once the RMA request is submitted, Thinkmate will respond within 12 business hours.


RMA Guidelines

  • Each RMA # is valid for 14 days.
  • An RMA # is required for all returns.
  • Your account must be current in order to obtain an RMA number.
  • No RMA #s will be assigned 'on-the-spot' to walk-in customers.
  • No off-site repairs will be done 'on the spot' for walk-in customers.
  • No repairs will be done 'on the spot' for walk-in customers.
  • Items returned without prior approval and RMA # will be refused.
  • Limited 30-calendar days return for credit on unopened parts and 20-calendar day return on DOA parts.
  • All products being returned for credit will be subject to a minimum restocking fee of 15%. If the product was opened, a minimum restocking fee of 25% will be accessed, along with additional charges for missing items.

Shipping Guidelines

  • On return shipments, write the RMA # on the original shipping label, not on the box. Products returned without the RMA # on the shipping label will be refused.
  • Items returned for credit must be in original packaging and 100 percent complete. Do not write on manufacturers' boxes. Product(s) must be in resalable condition for you to receive credit.
  • Do not send cables and manuals for replacement and repair RMA, as they will not be returned.
  • Include a copy of your RMA form when returning products.
  • To help prevent damage in transit, it is suggested that product and/or shippable containers be further protected with additional shipping materials.
  • All repaired or replacement RMA's are returned to you by our carrier of choice.
  • Shipping Charges are non refundable. Return Freight must be pre-paid.