About Thinkmate

It starts here.

All our systems are proudly built in our state-of-the-art, ISO-Certified facility in Norwood, MA. Here, our systems are tested thoroughly before being shipped to you. We keep detailed reliability records of everything, so you can build your own system knowing that every component has been carefully considered by our engineers before being made available to you. But our commitment to quality goes beyond that - Every system is covered under our unified 3-Year Warranty with advance parts replacement. This commitment to superior quality and customer service has kept us the number one server solutions provider for over twenty years.

Contact And Support

Thinkmate is committed to providing the best service for its customers. To get in touch with us, select one of the options below or give us a call at 1-800-371-1212.

Request Support Return a Product Warranty and RMA Information Online Feedback

Headquartered in Waltham, MA, Thinkmate has been a world-class provider of custom computer and server equipment since 1986. Our business was formed around assisting our customers in planning, budgeting, and implementing complete solutions. We provide a broad range of customized server, storage, and cluster solutions to Governments, Universities, Corporations, and the High Performance Computing markets. Our commitment to superior customer service and cutting edge technology has kept us the number one white box server solutions provider for nearly twenty years.

Core Competencies

100% True Hardware Customization

Thinkmate is an innovative provider of an extensive variety of computer solutions. We completely customize all of our machines to match your individual needs. Our online quoting and ordering system has more customizable options than any other system builder on the web. We offer a wide range of "best in class" brand selections in order to give our clients as many options as possible. If you can't find exactly what you need on our site, give us a call and we would be more than happy to help you.


100% True Software Customization

Our customization goes beyond our hardware selection. We are a Microsoft Gold Partner and offer the full family of Microsoft products. Our MCP and MCSE engineers are equipped to handle any of your software requirements. We provide custom partitions, RAID configurations, and other technical software services to our customers. Our Staff is also extremely proficient with Linux applications. Our technicians have extensive knowledge about an array of Linux distributions including: Red Hat, SUSE, Fedora, Gentoo, and more. If you have the need for multiple operating system environments, we can even configure your machine to multi-boot allowing you to have Microsoft and open source software on the same machine.


GSA Scheduling

We offer rapid GSA scheduling for custom configurations. If you have a specific hardware requirement, we can have your configuration posted on the GSA schedule within 2-4 weeks.


Channel Relationships

Thinkmate has been working directly with top manufacturers since 1986. Over the years, we have developed strong relationships with recognized product manufacturers such as: Intel, AMD, Microsoft and more. With strong channel relationships we have access to better support programs, product information, and allocated products for our customers.


Service

We take customer service to a new level. All of our workstations, servers, and storage systems have a minimum of a 3-year warranty and offer up to a 3-year advanced replacement or next business day onsite warranty through IBM Global Services. We understand mission critical situations and provide superior services to keep all of our customers satisfied.

  • Built in the USA.

    Stress tested in our state-of-the-art facilities located in the USA.

  • 3-Year Warranty.

    Award-Winning warranty with advanced parts replacement, at no extra cost.

  • Customer Service.

    Talk to people, not robots. Our customer service team is always working hard for you.

  • We're better than the big guys.

    We have the same direct relationship with Suppliers, our pricing is on par or better and every system we build is 100% customized for your needs, period.

Designated Account Manager

Thinkmate offers the option to work directly with a designated account manager to obtain personalized service. By developing a personal relationship with an account manager, we can help you to find a better cost effective solution for your individual needs. Our representatives are continually trained in order to offer our clients the best advice possible. This personal touch allows for us to answer any technical questions you have and guide you to make appropriate decisions for your organization.

Drive Imaging

We also offer drive imaging, or "ghosting", as another service. If you order multiple identical systems with the same drive configuration, we can build all of your machines with the same image. You can configure one drive and send us the image and we will configure every system the exact same way. This allows your system administrator to deploy the machines much quicker and more efficiently.

Nation-wide Deployment

We can make your purchasing easy and accommodating. We have the ability to keep a database of all of your locations and ship directly to each individual location. This means your purchasing can all be done with one phone call! We can take multiple orders and ship to multiple locations in one easy step, saving you both time and money.

Trusted by the World's Top Companies and Institutions.

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Quality

As the IT industry changes so do we. Our staff understands the importance of having a reliable computer system to assure our customers business is productive and efficient. All of our components go through an extensive quality control process to ensure the most reliable computer systems in the industry. We receive today's hottest technology and evaluate and test the products to determine the functionality, efficiency and reliability for our customers. Our products are placed in the harshest environments in order to determine if the product performs well enough to be approved by Thinkmate.

Integrity

Here at Thinkmate we stick to our strict moral and ethical code. We are all professionals and treat our customers with the utmost respect. All of our employees are committed to upholding our image and representing our company in a way that will leave a noticeable impression. We go beyond our competition to help our customers find what they are looking for. All of our staff is genuinely helpful and will assist you in any way we can. Whether it is a product you are looking for or if you just have a question about something, our team will do everything in our power to help you.

Innovation

Our staff approaches every customer with new, creative thinking to envision appropriate solutions to better fit their individual needs. We develop plans to deploy the most advanced technology to satisfy our customer's requirements. We are dedicated to remaining on the leading edge of technology in order to provide our customers with the best service in the IT industry.

Enthusiasm

Thinkmate is home to the top computer technicians in Boston! Our techs are extremely enthusiastic about technology. We are always excited for new products and are devoted to finding the most outstanding technology available. Thinkmate technicians are passionate about testing all of the latest technology to find the highest performance and most durable products on the market. Our clients can be sure that we only sell the best products that have been through the most extensive QC program in the industry.

Contact Us

Thinkmate Sales

1-800-371-1212

E-mail Sales

Technical Support and Warranty Services

1-800-371-1212

E-mail Technical Support

Locations

Corporate Headquarters
159 Overland Rd
Waltham
Massachusetts
02451
Manufacturing
232 Vanderbilt Avenue
Norwood
Massachusetts
02062

Thinkmate Support

Submit a technical question or problem to our support team. We'll contact you promptly with a response.

Request Support

Product Returns

Use our online Return Merchandise Authorization (RMA) form to request an in-warranty return.

Online RMA