Thinkmate's dedicated, cross-functional teams are made up from all aspects of the business - engineering, manufacturing, quality, materials management, distribution, marketing, and sales. This group will stay with a project from concept design to distribution, becoming an extension of our customer's own staff.
Thinkmate breaks pre-production, production process, and post-production services into key service areas. Our advantage is that customers can choose services individually based on strategic outsourcing needs. Thinkmate will work with you to create an individualized contract manufacturing program that fits your specific needs.
A written proposal will be submitted outlining the hardware configuration, costs, warranty, support, and all other relevant issues to support the project.
Thinkmate believes that at the start of any contract manufacturing relationship it is critical to demonstrate an understanding of the unique manufacturing challenges provided by each product. To meet this issues, the Contract Manufacturing Center's experienced prototype assembly team works closely with the customer and is able to move rapidly to understand these manufacturing challenges while defining and documenting the manufacturing process. The team is trained to treat each customer and product individually in order to clearly identify the manufacturing processes that work best that project.
In addition to identifying the manufacturing process that works best, the prototype team will also work with the customer on the final product design. Our focus is to provide design for manufacturing (DFM) analysis and point out cost reduction and system enhancement opportunities for each individual product at the prototype level.
Under the pre-production process, the Contract Manufacturing Center is able to complete either single prototype systems or slightly large pilot build exercises giving the customer confidence and a complete understanding of the manufacturing process.
Understanding product materials and components at a compatibility and quality level is critical to delivering a superior product to the end user. The Contract Manufacturing Center incorporates this understanding into the production process at a pre-production level. Our commitment is to work with the customer to determine the best available components for each product design. This means suggesting component alternatives where applicable that will result in consistent quality at often dramatically cheaper costs.
Component obsolescence is an issue addressed every day within our industry. Therefore, knowledge of component life-cycle issues and the application of this knowledge to contract manufacturing services is a natural extension of our services abilities. The Contract Manufacturing Center is dedicated to making every effort to notify customers of a component's end of life with enough time remaining to stock a sufficient supply for remaining product needs. Thinkmate is also able to lead component selection efforts for redesigning products based on obsolete components.
Thinkmate provides complete box-build and full system assembly for high-end computing hardware. Our production facility is ISO 9001:2008 certified and is able to manage complex assemblies with precision and a focus on quality.
Your application will be loaded to your specifications, and depending on your requirements may be pre-configured to match your end-customer's environment. Our commitment to the process allows you to deliver a true turn-key product.
Thinkmate is committed to providing the highest quality possible. We perform a complete system test on every product we build, including a rigorous burn-in and re-test by senior technician to ensure that each unit is flawless.
During this developmental stage, we will develop work instructions for the final production units and design custom packaging material for your appliance. The prototype appliance will be provided to you for final acceptance.
Thinkmate will act as a "virtual warehouse" for you and will stock your finished or semi-finished products in secured areas. From the secured storage area, products will be delivered to your specified destinations on an order-by-order basis.
Thinkmate will ship your appliance products to their required destinations in a timely manner. Packaging may be privately branded with your name and logo, and may be blind shipped to keep our involvement transparent to your customers.
You may take advantage of our RMA process to return products under warranty. Thinkmate offers three-year return-to-depot warranty on all systems. Extended warranty options such as 24/7, 4 hour response on-site services are also available.