Terms and Conditions of Sale

Standard and Extended Limited Warranty

All systems and components are shipped with a 30 day, 90 day, 1-year or 3-year limited warranty, which covers defects in materials and workmanship in hardware products. To determine which warranty came with your hardware product(s), see your packing slip or invoice.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state (or jurisdiction to jurisdiction), our responsibility for malfunctions and defects in hardware is limited to technical support, repair and replacement as set forth in this warranty statement. All express and implied warranties for the product, including but not limited to any implied warranties and conditions of merchantability and fitness for a particular purpose, are limited in time to the terms of the limited warranty period reflected on your packing slip or invoice. No warranties, whether express or implied, will apply after the limited warranty period has expired.

Limits on Standard and Extended Warranties

All components or computer systems sold hereunder shall be deemed acceptable by Customer unless, within 20 calendar days from invoice date Customer shall notify Thinkmate in writing that such product(s) are defective. During this period advanced replacement parts will be rushed to customers to replace defective part(s).


Credit will only be issued within 20 calendar days from invoice date for the defective components. All accessories must be received with the defective component within 14 days from the date RMA is issued.

Repair and Replacement

* Refer to our Return Material Authorization (RMA) Policy and Procedures for obtaining RMA.

Shipping Damage

Customers are responsible to refuse all packages that arrive damaged. Customers need to notify Thinkmate within 24 hours from the delivery date if a package was delivered damaged to obtain a RMA number. Thinkmate will rush replacement parts to the customer at once.

Customers take full responsibility for accepting any packages damaged during shipping.

Technical Support

During the Limited Warranty Period, Thinkmate will provide product technical support. The scope of technical support consists of helping you diagnose and resolve problems with defects in computer systems manufactured by us. Thinkmate will ONLY be able to provide technical support on OS installation to the original end user if the OS was purchased as part of the computer system from us.

Thinkmate is not the manufacturer of the software or operating system and does not guarantee that software or operating system will be free from errors, either in isolation or in combination with hardware.

Other Limitations to Coverage

Advanced Replacement Warranty

All components and systems are shipped with limited 20-calendar day (from invoice date) return for advanced replacement on DOA parts and components. Additional advanced replacement period (computer systems only) might apply to your purchase or could be purchased within the first thirty days of your purchase. To determine if additional advanced replacement came with your system order, see your packing slip or invoice.

Limits to Advanced Replacement service

* Refer to our Return Material Authorization (RMA) Policy and Procedures for obtaining RMA.

On-Site Service Warranty

On-site service is available for your system(s) within the United States. The technician will need to have the full address of your system's location and know whether it is a residence or business. A service technician will be dispatched to your location to service your system, according to your service level. All on-site service warranties include Advance Replacement with next day shipping.

Limits to On-Site Service

RMA Policy and Procedures

Please complete the Return Material Authorization (hereinafter referred to as RMA) Request Form and e-mail or fax your RMA request form to the location where your sales representative is located and/or to where the pertaining order was placed. Your account must be current and your service warranty due date must be at least 14 days after the date you submit your request in order to obtain a RMA number. Once the RMA request is submitted, Thinkmate will respond within 12 business hours. Advanced Replacement requests may be delayed by one business day if request was submitted after 3:00 PM.

Return Policy

Return Procedures